Shipping and handling charges depend on the size, weight and number of items comprising the shipment, and will be displayed on the Checkout page before you are asked for your payment information.
Spanish Post or Nacex (courier) are our Standard Shipping, we generally use Nacex which it's insured. The Box should be at your home in less than 48h.
Customers who require shipment via a particular carrier or other custom shipping arrangements will be accommodated whenever possible; please include any such requests in the "Comments" box on the Checkout page.
International Shipping
All international packages are shipped via Spanish Post. (Others options on request)
Shipping and handling charges vary according to weight and destination.
PLEASE NOTE: Quoted shipping costs on the Shopping Cart, Checkout and Receipt pages are for delivery within Spain - International shipping costs will likely be higher and will be confirmed prior to final processing of the order.
What about Customs?
Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Returns Policy
To request authorization for a return, please send an e-mail to Customer Service using our contact form, telling us what you'd like to return/exchange, and including your first and last name and original order number. You will be provided a Returned Merchandise Authorization number (RMA). You must have this return authorization number for your return to be processed.
We will accept a return for any item within 15 days of your receipt of the order. We can only accept returns on items which are in their original condition. Original condition means that the game cannot have been played and all parts must be in the same condition as when they game was received. We can refund shipping costs only if the return is a result of our error.
When we receive a return, we can issue you a refund of the purchase price in the form of laPCra credit, which may be applied toward an exchange or a future purchase.
When sending an item back, please include:
* the packing slip (or a legible copy);
* the reason for your return;
* your return authorization number (RMA)
Please use cushioning packing material in a sturdy carton so that the contents will be protected from damage. For your protection, please use FedEx, UPS or Insured Parcel Post for your shipment.
Send it to:
The Fishbowl, S.L.
Returns Department
C/ Major 20
08150 Parets
Spain
We will notify you via email of your refund once we have received and processed the returned item.
